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Our commitment to your safety

At Fresh Tracks Canada, your health and safety are our top priority

Updated October 3, 2022

Our Commitment

We only work with suppliers that meet or exceed provincial standards for sanitation and physical distancing. This means that on every Fresh Tracks Canada trip, you can be confident your transportation, accommodations, tours, attractions and restaurants are going above and beyond recommended requirements to keep you safe.

We adopted a global standardized health and hygiene protocol and have been awarded the World Travel & Tourism Council (WTTC) Safe Travels stamp for tour operators. Read on to find out how we’re keeping you safe before, during and after your trip.

Pre-Travel

Before you leave home, our agents work with you to answer questions and answer any concerns.

Your vacation experience team

We assign you a designated team who can answer health and safety or Covid-related questions that you may have about any aspect of your trip. Your concierge team can also talk you through any other concerns about travel in our new normal.

During Travel

From the moment you arrive in Canada to the day you depart, know that all of your in-between experiences in vehicles, trains, hotels, tours and restaurants will be as safe as possible.

Commitment from our partners

Fresh Tracks Canada only works with suppliers that meet or exceed provincial requirements set in place at time of your trip, as well as abide by the World Health Organization and WTTC health and safety standards.

Dining safety

When you sit down for an included meal, know that the restaurant enforces all provincial guidelines set at time of your travel. This may include physical distancing, reduced capacity and temporary wall dividers between seats/tables, and that all staff have been properly trained in COVID-19 hygiene and safety procedures.

Priority access at attractions and pre-booked tours

With reduced capacity at some attractions and venues, you can breathe easier knowing that we confirm all arrangements so you won’t be disappointed.

Sleep soundly

Our preferred hotels, lodges and resorts work hard to meet and exceed cleaning and sanitation requirements. Your guest room will be thoroughly cleaned, with high touch points such as door knobs and light switches completely disinfected. As well, high traffic public areas such as the hotel lobby, elevators and restaurants are regularly sanitized.

Post Travel

Share your experience – we welcome your feedback!

After you return home we ask you to share your experience travelling with Fresh Tracks Canada. This will allow us to constantly improve our partner relationships and safety procedures.

For International Travellers

Pre-arrival mandatory requirements

As of October 1, 2022 – all COVID-19 border requirements — including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements — will end for all travellers entering Canada whether by land, air or sea.

ArriveCAN – The official Government of Canada platform when entering Canada.

Using ArriveCAN is now optional, but inputting your information can speed up your processing time at the border. When logging in, we recommend having the following information at hand:

  • The details of your first vaccination dose (date, country and vaccine you received)
  • The details of your second dose vaccination, if one was required
  • A photo or PDF file of the record of each dose of your vaccination such as receipts, cards or confirmations
  • Bring your original proof of vaccination with you while you travel

Returning to the United States

Testing Requirements: Effective June 12, 2022, the CDC will no longer require air passengers traveling to the United States to show a negative COVID-19 viral test or documentation of recovery from COVID-19 before they board their flight. More details on this update can be found here.

Travelling within Canada – where can you travel in Canada

The majority of provinces have eased all COVID-19 related restrictions, including masks and proof of vaccination. However the guidelines do vary by province. We strongly recommend referring to the provincial websites for the most up to date information. Links can be found here for your reference.

Frequently Asked Questions

With your trip coming up, we know you may be asking yourself, “What’s going on in Canada with COVID-19?”

We are here for you, to address your concerns and provide resources to help you prepare for your upcoming vacation to Canada. As your tour provider, we are unable to advise on government policies as they relate to admittance into Canada. That said, we are happy to help guide you in the right direction for the most up to date information.

Just as it is your responsibility to ensure you have a valid passport for travel, it is your responsibility to determine what (if any) restrictions are in place that may prevent you from taking your trip.

Your Questions Answered

Frequently Asked Questions

As of October 1, 2022, all COVID-19 border requirements — including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements — will end for all travellers entering Canada whether by land, air or sea.  Get the most up-to-date information from the Government of Canada here.

Effective June 12, 2022, the CDC will no longer require air passengers travelling to the United States to show a negative COVID-19 viral test.

Please find information/updates on any testing requirements for your return to the United States here.

You should check the wording on your insurance policy and confirm with your policy issuer the conditions surrounding medical coverage for contracting COVID-19 while in Canada. If you do not have insurance coverage, we’d encourage you to seek out a policy that provides coverage for COVID-19 related events on vacation, including medical repatriation expenses so you can get home.

We ask partners to not only confirm they’re adhering to guidelines issued by their local health authority, but we also ask that they abide by the World Health Organization and World Travel & Tourism Council health and safety standards.

Starting October 1, 2022, all COVID-19 border requirements, including quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea.

Please refer to the Government of Canada website here for the most up to date information regarding mandatory quarantining on arrival in Canada.

Please refer to your local government’s resources for the most up to date information on quarantine requirements.

Should travel conditions suddenly change while you are on your Fresh Tracks Canada vacation, our team will be monitoring developments as they occur and communicating updates to you directly should they impact your trip.

If local governments recommend or implement restrictions for visiting certain areas or provinces while you are travelling, we will make the necessary arrangements and alterations to your tour to protect your health and safety.

We will be using the cellphone number(s) and/or email address(es) provided at the time of booking to reach you while you are in Canada. Prior to departure, should your cellphone number(s) or preferred email address(es) change, please advise your Customer Account Specialist as soon as possible so we can ensure we have the most up to date contact information.

No, the train is not an approved service provider or product to quarantine.

We are currently assisting those travellers due to depart in the next few months. As conditions change, and our travel partners make any adjustments to their services, we will be able to provide the best available options as we approach your itinerary start date. Please be patient with us as we work with our impacted travellers.

As of October 1, 2022, masks are no longer required for travel within Canada.

Although the masking requirement is being lifted, we recommend having a mask on hand when you travel.

We recommend factoring in additional time at the airport to account for any additional screening or longer lineups to account for physical distancing measures.

Please refer to local airport websites for the most up to date information regarding operations during this time. Some services may be closed or not operating as usual.

The face of travel has changed to protect your health and safety. Here’s a broad overview of what you can expect:

  1. Masks: As of October 1, 2022, all mask mandates have been lifted.
  2. Air travel: Masks are no longer required in airports or on airplanes, but we do recommend travelling with one.
  3. Tours and transfers: Depending on what province you are visiting, you may be asked to wear a mask and have assigned seating on tour buses or shuttle transfers.
  4. Accommodation: Plexiglass partitions may still be in place in the hotel lobby for everyone’s safety. Your room will look immaculate but might seem a bit bare since the magazines, and in some cases, minibars, coffee makers and single-use toiletries have been removed.
  5. VIA Rail: Wearing a mask is no longer mandatory on board trains or in stations.For more details, refer to VIA Rail’s Preventative Measures page.
  6. Rocky Mountaineer: Masks are no longer required. For more details, you can also refer to Rocky Mountaineer’s Health and Safety page for the most up to date information.

You may want to add the following items to your carry on:

  1. Masks or face coverings that protect your nose and mouth.
  2. Small 3oz (100ml) bottles of hand sanitizer, along with disposable wipes to clean things like airplane tray tables or the TV remote.
  3. A portable phone charger. You may rely on your device more to do everything from online hotel check out to scan QR codes in order to read the restaurant menu.
  4. If you're travelling with kids, pack extra diversions/entertainment in case of longer wait times at hotel check-in or to get seated at a restaurant.
  5. Bring snacks, especially for longer journeys — many airlines have reduced their meal offerings.

Should you be denied entry on arrival for failing to comply with any of the COVID-19 or travel restrictions currently in place, Fresh Tracks Canada cannot be held liable and you may be subject to cancellation penalties.

If you are unable to find the answer to your question here, please do not hesitate to contact your dedicated Customer Account Specialist or call our toll-free number for additional information.

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