Our commitment to your safety
At Fresh Tracks Canada, your health and safety are our top priority
Updated Apr 12, 2022
We only work with suppliers that meet or exceed provincial standards for sanitation and physical distancing. This means that on every Fresh Tracks Canada trip, you can be confident your transportation, accommodations, tours, attractions and restaurants are going above and beyond recommended requirements to keep you safe.
We adopted a global standardized health and hygiene protocol and have been awarded the World Travel & Tourism Council (WTTC) Safe Travels stamp for tour operators. Read on to find out how we’re keeping you safe before, during and after your trip.
Before you leave home, our agents work with you to answer questions and answer any concerns.
YOUR CONCIERGE TEAM
We assign you a designated team who can answer health and safety or Covid-related questions that you may have about any aspect of your trip. Your concierge team can also talk you through any other concerns about travel in our new normal.
From the moment you arrive in Canada to the day you depart, know that all of your in-between experiences in vehicles, trains, hotels, tours and restaurants will be as safe as possible.
COMMITMENT FROM OUR PARTNERS
Fresh Tracks Canada only works with suppliers that meet or exceed provincial requirements set in place at time of your trip, as well as abide by the World Health Organization and WTTC health and safety standards.
When you sit down for an included meal, know that the restaurant enforces all provincial guidelines set at time of your travel, this may include physical distancing, temporary wall dividers between seats/tables, and that all staff has been properly trained in Covid-19 hygiene and safety procedures.
PRIORITY ACCESS AT ATTRACTIONS AND PRE-BOOKED TOURS
With reduced capacity at attractions and venues, you can breathe easier knowing that we confirm all arrangements so you won’t be disappointed.
Our preferred hotels, lodges and resorts work hard to meet and exceed cleaning and sanitation requirements. Your guest room will be thoroughly cleaned, with high touch points such as door knobs and light switches completely disinfected. As well, high traffic public areas such as the hotel lobby, elevators and restaurants are regularly sanitized.
We welcome your feedback!
SHARE YOUR EXPERIENCE
After you return home we ask you to share your experience travelling with Fresh Tracks Canada during the Covid-19 pandemic. This will allow us to constantly improve our partner relationships and safety procedures.
For American Travellers
PRE-ARRIVAL MANDATORY REQUIREMENTS
Fully vaccinated travellers, including U.S. citizens and permanent residents, are now eligible to travel to Canada, however must follow mandatory requirements to enter.
Children under the age of 12: Adults traveling with fully vaccinated children between the ages of 5 to 11 will have the option to upload their proof of vaccination into ArriveCAN. The child will then be exempt from any quarantine or mandatory testing at day 1 and day 8.
Children 12 and under who are not unvaccinated or only partially vaccinated will be exempt from quarantine as well (if travelling with a fully vaccinated adult).
OTHER PRE-ARRIVAL MANDATORY REQUIREMENTS
ArriveCAN – The official Government of Canada platform to enter your information when entering Canada
Upon login to ArriveCAN have the following ready to go:
- The details of your first dose (date, country and vaccine you received)
- The details of your second dose if one was required
- A photo or PDF file of the record of each dose of your vaccination such as receipts, cards or confirmations
- Bring your original proof of vaccination with you while you travel
COMING TO CANADA CHECKLIST
Have the following items with you for an assessment by a government official at the border:
- ArriveCAN receipt
- Proof of vaccination
- A quarantine plan in case you should test positive in the randomized testing on arrival
- Other travel documents, your passport book. Note: passport cards are not acceptable to enter canada and you will be denied boarding
RETURNING TO THE UNITED STATES
Effective December 6, 2021, the CDC requires all air passengers to complete an antigen test within 72 hours prior to boarding their plane home. NOTE: All travellers flying into the US, including US residents, must take the antigen Covid-19 test within 1 calendar day of travel. More details on this requirement can be found here.
Travelling Within Canada
Where can you travel in Canada
The majority of provinces have eased all Covid-19 related restrictions, including masks & proof vaccination. However the guidelines do vary by province. In Quebec, masks are currently still required in all indoor spaces. Proof of vaccination is subject to the individual businesses in Quebec, Yukon and Ontario. We strongly recommend referring to the provincial website for the most up to date information. Some links to local provincial updates and resources can be found here for your reference.
Frequently Asked Questions
With your trip coming up, we know you may be asking yourself, “What’s going on over there in Canada with COVID-19?”
We are here for you and want to address a few of those concerns and provide some resources to help you prepare for your upcoming vacation to Canada..
As your tour provider, we are unable to advise on government policies as they relate to admittance into Canada. Still, we are happy to help guide you in the right direction.
However, just as it is your responsibility to ensure you have a valid passport for travel, it is your responsibility to determine what (if any) restrictions are in place that may prevent you from taking your trip.
Frequently asked questions
Sign up for vacation inspiration, insider tips, exclusive offers and more.