Train from Montreal to Quebec City

To book Montreal to Quebec City train tickets online or by phone, follow the nine steps listed below.

1. Visit the VIA Rail website: Access the official website to check train schedules and availability.
2. Select the departure and return dates: Enter the cities of departure (Montreal) and destination (Quebec City) along with the travel dates.
3. Choose the class and fare: Select from available classes (Economy or Business Class) and pick the best fare option.
4. Enter personal details: Provide the necessary information for ticket purchase, including passenger name and payment details.
5. Complete the payment: Confirm the order by entering payment information and finalizing the booking. A confirmation email with the ticket will be sent immediately.
6. Call VIA Rail: Dial VIA Rail’s customer service number (1-888-842-7245) to speak with an agent.
7. Provide trip details: Share travel dates, desired class, and departure times.
8. Choose payment options: Make a payment through credit card or other accepted methods (gift cards or, in some cases, e-transfers).
9. Receive ticket confirmation: The agent confirms the booking and provides a reference number for ticket collection.

Yes, discounts are available for students, seniors, and families on the Montreal to Quebec City route. VIA Rail offers discounted fares for students during select promotions or when eligible fare types are available at the time of booking. Seniors aged 60 and older may qualify for reduced fares on departures, receiving a discount on standard and Business Class tickets when applicable. Families travelling with children benefit from reduced child fares, with discounted pricing typically offered for passengers between two and twelve years old. The discounts help make train travel more affordable for these groups.

The refund and cancellation policies for Montreal to Quebec City train tickets are listed below.

1. Flexible Fares: Passengers with flexible tickets receive a full refund or make changes to their reservation without penalty. Refund requests must be made before the departure time.
2. Non-Flexible Fares: Non-flexible tickets are non-refundable. Changes to the ticket are allowed for a fee if requested before the departure time. Refunds are not available for the tickets once the train departs.
3. Group Bookings: For group bookings, changes or cancellations are made up to a specific time before departure. Fees apply for cancellations or changes, depending on the booking terms.
4. Special Circumstances: Refunds are granted, or travel vouchers are issued in cases of illness, emergencies, or train cancellations. Documentation is required to process such requests.
5. If booking a trip through Canadian Train Vacations, refund and cancellation policies and options vary depending on the trip booked. Please contact your Vacation Advisor for more information.

Yes, VIA Rail offers a loyalty program called VIA Préférence for frequent travellers. Members of the program earn points with each trip, which are later redeemed for free tickets, upgrades, or other rewards. The program provides various membership levels, offering benefits such as exclusive promotions and discounts for frequent travellers. VIA Préférence allows members to accumulate points faster through special offers and partner promotions. The program is designed to improve the travel experience and reward loyal customers, making it appealing for passengers who travel frequently between Montreal and Quebec City.

VIA Rail handles lost items on the Montreal to Quebec City route through its Lost and Found process. Because this route does not offer checked baggage service, passengers keep their belongings with them at all times. If a carry-on item is misplaced, passengers should report it immediately to VIA Rail staff or the Lost and Found office at their arrival station. VIA Rail records the report, searches the train and station areas, and provides updates if the item is located. Items are held for a limited time and can be retrieved once ownership is verified. While compensation does not apply to carry-on items, VIA Rail supports passengers throughout the recovery process.

Yes, pets are allowed on the Montreal to Quebec City train. VIA Rail permits small pets to travel with their owners when placed in an enclosed, well-ventilated carrier that can be safely stored at the passenger’s seat. Passengers travelling with pets are required to book a special pet ticket, which incurs an additional fee. Larger pets or passengers travelling outside of carriers are not allowed on board. VIA Rail's pet policy ensures a comfortable experience for passengers and their pets while maintaining a safe and pleasant journey.

Yes, service animals are permitted on the Montreal to Quebec City route. VIA Rail allows trained service animals that assist passengers with disabilities. The animals must be certified and meet VIA Rail’s requirements for service animals. Passengers travelling with service animals do not incur additional charges. A second seat is required for the animal to ensure comfort and space. Documentation verifying the animal's role is requested. VIA Rail encourages passengers to notify them in advance to ensure proper accommodations and seating.

No, there is no checked baggage service on VIA Rail’s Montreal to Quebec City train. Passengers are required to carry their luggage with them in the cabin for the entire journey. Depending on the class of service, travellers may bring a personal item along with one or two carry-on items that meet VIA Rail’s size and weight limits. Larger bags or items that do not qualify as carry-on may be placed in the suitcase racks located within the train cars, as there is no onboard facility for checking or storing oversized luggage. Passengers are encouraged to pack light, as only carry-on items are permitted. VIA Rail does not provide a checked baggage option on this route.