Train to Quebec City

To book train tickets to Quebec City online or by phone, follow the six steps below.

1. Visit the Official VIA Rail Website. Use the VIA Rail Canada website to access the booking system for train routes serving Quebec City. Enter departure and arrival cities, travel dates, and the preferred class of service to view available schedules and fares.

2. Select the Preferred Route and Class. Choose the most suitable train route, direct or connecting, and select from available classes (Economy, Business or Sleeper Plus).

3. Review Fare Options and Travel Details. Examine fare types, travel durations, and refund policies before proceeding to payment. Fare flexibility and amenities vary by class and route.

4. Complete the Online Payment. Enter traveller details and secure payment information to finalize the booking. A confirmation email is sent containing ticket details and travel instructions.

5. Book by Phone Through VIA Rail Agents. Call VIA Rail’s customer service number to book tickets directly through a customer service agent. The representative provides information on schedules, fares, and available upgrades.

6. Retrieve and Present Tickets. Access tickets through email or the VIA Rail app and present them electronically or in printed form at the station before departure.

Yes, there are discounts for students, seniors, and families on the train to Quebec City. VIA Rail offers reduced fares under specific categories to make rail travel more accessible for different age groups and households. VIA Rail offers discounted fares for students during select promotions or when eligible fare types are available at the time of booking. Seniors aged 60 and older qualify for reduced fares on many departures, receiving a discount on standard and Business Class tickets when applicable. Families travelling with children benefit from reduced child fares, with discounted pricing typically offered for passengers between two and twelve years old. Each discount option encourages inclusive travel while maintaining VIA Rail’s commitment to affordability and comfort across its routes.

The refund and cancellation policies for VIA Rail tickets to Quebec City are listed below.

• General Refund Eligibility: Refund and exchange eligibility depends on the fare type. Flexible fares may be refunded or exchanged before the scheduled departure time, while restricted fares may be non-refundable.

• Automatic Refund for Cancelled Trip: A full refund or alternate travel option is provided if the journey is cancelled by VIA Rail due to operational reasons or service disruptions.

• Travel Credit for Delays: Compensation may be offered for significant delays, depending on the length of the delay and fare conditions, in accordance with VIA Rail’s service guarantee.

• Fare-Class Specific Rules: Refund and exchange policies vary by fare class. More flexible fares allow changes or refunds before departure, while lower-tier fares, such as Escape, have restrictions.

• Exchange Policy: Eligible tickets may be exchanged for a different departure time or date before travel, subject to availability and fare differences.

Yes, VIA Rail offers a loyalty or reward program for frequent Quebec City travellers. The program is called VIA Préférence and allows passengers to earn points on ticket purchases and eligible fees across all service classes. Points collected through travel are redeemed for future train tickets, upgrades, or other travel benefits. Membership in VIA Préférence is free, and points remain valid for three years from the date of earning. The program provides frequent travellers with an opportunity to save on future journeys while enjoying exclusive offers and personalized travel rewards.

VIA Rail handles lost or delayed luggage during Quebec City train travel by maintaining a systematic tracking and recovery process. Passengers are required to report missing baggage to a VIA Rail representative at the station, where details such as bag description and travel information are recorded. On Corridor services, where luggage is carried onboard, reports are handled through VIA Rail’s Lost and Found process. On The Ocean, where checked baggage is available, staff initiate a search using baggage handling records to locate and return the luggage as quickly as possible. Once located, items are returned to the passenger or made available for pickup, depending on the circumstances. VIA Rail provides compensation in accordance with its baggage policy in the event of confirmed loss. The process ensures accountability, timely communication, and assistance throughout the recovery period.

Yes, pets are allowed on the train to Quebec City under specific conditions set by VIA Rail. Small cats and dogs are permitted to travel inside enclosed carriers that meet the airline-style requirements for size and ventilation. The carrier must fit under the seat and remain closed throughout the trip. Pets are accepted in Economy Class on select routes and trains, and a reservation must be made in advance since the number of pets per train is limited. Service animals are permitted at all times without restrictions. VIA Rail’s policy ensures that pets travel safely and comfortably while maintaining cleanliness and convenience for passengers.

Yes, service animals are permitted on trains travelling to Quebec City. VIA Rail recognizes service animals as essential companions for passengers with disabilities and allows them to travel free of charge in all classes. The service animal must remain under control at all times and sit at the passenger’s feet without obstructing aisles or other seating areas. Documentation confirming the animal’s status as a trained service companion is required before travel. The policy ensures accessibility and comfort for passengers who rely on service animals while maintaining safety and convenience for travellers on board.

Yes, there is checked baggage service on VIA Rail’s route to Quebec City, but it is available on specific trains that include a baggage car, such as The Ocean. Checked baggage service is not available on Quebec–Windsor Corridor trains, where passengers must carry their luggage onboard. On trains offering checked baggage service, each passenger is allowed up to two checked items, each weighing no more than 23 kilograms and measuring up to 158 centimetres in combined dimensions. Passengers are required to bring their luggage onboard and store it in designated areas or overhead compartments when the service is not available. VIA Rail’s policy ensures safe handling of baggage while maintaining efficiency in its station and onboard services.

The Quebec City VIA Rail Station to Old Quebec is very close, less than two kilometres from the historic district. The short distance allows travellers to reach Old Quebec within a short walk or by taxi. The station’s location near the Old Port provides immediate access to notable attractions, restaurants, and hotels within the city’s fortified walls. The proximity of Gare du Palais increases the convenience of arriving by train, allowing visitors to experience the city’s cultural and architectural heritage soon after arrival. The connection between the station and Old Quebec reflects the city’s compact layout and accessibility for travellers.

No, Quebec City does not have a metro or subway system. Public transportation within the city is managed through an extensive bus network operated by Réseau de Transport de la Capitale (RTC). The system covers the upper and lower parts of Quebec City, connecting major neighbourhoods, universities, and tourist attractions. Quebec City is developing a tramway project that is planned to serve as a light-rail system connecting downtown areas with outlying districts to improve urban mobility. Buses remain the primary mode of transportation across the city at present, while the tramway is planned to improve public transit options.